Q. When Will My Order Arrive?
A. Most orders are processed within 2-4 working days of ordering.
An email confirmation with your tracking number will be sent to the email address once the order has been dispatched. Orders are sent from our nearest warehouse based on your location.These are estimated times based on current shipping times* USA, Canada: 7 - 10 business days UK, Europe: 7 - 15 business days Australia, New Zealand: 7 - 15 business days *Times may vary due to busy shipping periods or nation holidays and covid-19*.
Q. Has My Order Been Dispatched Yet?
A. Orders are generally dispatched within 2-4 working days, sometimes sooner. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us on allureaonline@gmail.com and we can give you real time information on whether your order has been dispatched or not.
Q. My Item Arrived Broken or Damaged What Can I Do?
A. Firstly we apologise if this has happened. To help us fix it, please take photos and send them to us on allureaonline@gmail.com, once received our team will take care of it. We must be notified within 48 hours of package arrival and also not responsible for any packaging damage since it's the couriers job to handle with care. This is out of our control.
Q. I Ordered 2 or More Items, Why Did I Only Receive One?
A. When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses that we own. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!
Q. I Need To Cancel or Change My Order How Do I This?
A. We always try our best to cancel your order, however if your order has already been shipped or processed then we cannot cancel your order.If you would like to change your order E.G the style, size or a shipping address then please do contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order but we always welcome a return if you would like to.
Q. Can I Get a Refund or Return?
We only offer refunds for products that are received in a damaged condition and returned in their original, unopened packaging, including all materials such as manuals, tags, or accessories. To qualify for a refund, you must provide proof of damage, such as a photo or video, and contact us within 30 days of receiving the product. Refunds are not available for reasons such as a change of mind, dissatisfaction unrelated to damage, or if the product has been opened, used, or is missing parts of its original packaging. Customers are responsible for the cost of return shipping, and refunds will only be processed after the damaged product is received and verified. We reserve the right to deny any refund request that does not meet these criteria. For assistance, please contact us at joshdougal100@gmail.com
Q. Which Countries Do You Ship To?A. We ship for FREE shipping worldwide [remove if you don't offer free shipping] to allcountries.Q. Do You Have A Guarantee?A. Yes of course! All orders come with a 30-day money-back guarantee. Simply emailus and we'll be happy to assist your return.